Fornnax Technology has announced the appointment of Sushil Upadhyay as Head of the Service Department, effective immediately
Upadhyay brings more than 26 years of experience from multinational organisations, where he has led large cross-functional teams of over 300 professionals. In his new role at Fornnax, he will lead strategic service transformation initiatives to improve equipment uptime, lifecycle value, and long-term performance across Fornnax’s global installed base of industrial recycling equipment.
Commenting on joining Fornnax, Upadhyay said: “Fornnax’s strong positioning in high-capacity shredding solutions and its commitment to sustainable recycling deeply resonated with me. The company’s engineering strength and rapid growth trajectory present a powerful opportunity to build a world-class service organisation. In an industry where machine reliability directly impacts customer profitability, service becomes a direct driver of customer success. I am excited to elevate Service from a support function to a strategic growth enabler, which is specifically focused on uptime, lifecycle value, and long-term partnerships.”
Jignesh Kundaria, Director & CEO of Fornnax, also commented on the new appointment, saying: “Our people are the true engine behind our innovation and execution. As we scale globally and expand our footprint across diverse recycling applications, cultivating a culture of excellence remains central to our strategy. In 2026, we are intensifying our focus on talent development, leadership growth, and building a high-ownership, high-accountability environment that drives continuous improvement across engineering, manufacturing, and service. This will set new benchmarks in the industry, and I believe Mr Upadhyay will play a crucial role in this journey.”
Over the next 12 months, the service team will focus on several operational priorities, including reducing unplanned downtime through preventive and predictive maintenance frameworks, implementing measurable service key performance indicators such as response time, Mean Time to Repair (MTTR) and uptime rates, and strengthening spare parts availability through improved regional stocking and dispatch systems.
Additional initiatives include structured technical and safety training programmes to upskill the service workforce, as well as the deployment of digital service tools to improve transparency and customer tracking.
